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FAQ's
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FAQ's

1. What is down?

Down are the light fluffy clusters found under the feathers of ducks and geese.  This down protects waterfowl from the elements of the outdoors.  Down clusters are round and made up of tiny feather fibers or filaments that grow from a central quill point.

2.  What gives down its insulation properties?

Down receives its insulating properties from its structure.  Down has a three dimensional structure and the ability to loft.  Loft and the three dimensional structure allows the down clusters to trap more air than its weight.  Every ounce of quality down has about 2 million fluffy filaments that interlock and overlap to form a protective layer of still air that keeps you warm and insulated.

3. What is loft? What is fill power?

Loft or fill power is the number of cubic inches that 1 ounce of down will fill.  The larger the down custer, the higher the loft.  The larger the down cluster, the better the quality of down.

4. How long do I have to wait to receive my down comforter?

We process all orders the following business day and provide you with a tracking number.  Most deliveries will occur in a timely manner.  Your order may arrive in separate deliveries, with separate delivery dates.

5.  Is there something special that needs to be done to my comforter when it arrives?

When your comforter arrives, please unpack it and activate the down.  To activate the down shake the down comforter for a few minutes to encourage lofting.  Full lofting of your down comforter will occur over the next 24 hours.  When using your down comforter, you body heat will enable more lofting.

6.How should I care for my down comforter?

Caring for your down comforter is important as it will prolong the life of the down comforter and eliminate the need for frequent washings.  When receiving your down comforter, it is important to cover it with a duvet cover to protect it from daily wear and this cover will also assist in keeping the comforter clean.  When washing or changing the duvet cover, turn the down comforter.  This will ensure even wear.  It is also important to periodically air out your down comforter.  This can also be done when changing or washing your duvet cover.  Airing freshens your down comforter, and optimizes the insulating properties of the down.

7. How do I wash or launder my down comforter?

Small spots or stains can be removed from you down comforter by spot cleaning.  Use a non-detergent solution (ex. zero, woolite) diluted with some water. Shift the down away from the soiled area, and then use a small amount of the cleaning solution on the spot. Rub the fabric to loosen and lift the stain, Rinse using a small amount of water, and then squeeze the excess moisture first with your hands and then with a dry towel.   This area can then be air dried or a hair drier can be used to completely dry the spot.

Following the general care instructions above will decrease the need of having your down comforter washed.   Our down comforters should not require more than a wash every 5 to 10 years, and with careful use may never require washing. Your down comforter can be laundered in a washing machine.  A large down comforter will require a commercial (larger tub) size front load machine, and a small down comforter can be washed in a domestic (smaller tub) front load washing machine.  Fill the washing machine with the largest amount of  cool water.  Set the washer on a gentle or delicate cycle  adding non-detergent liquid soap (ex. zero, woolite).  Allow the non-detergent liquid soap to dilute, and then submerge the down comforter into the cool water spreading the down comforter evenly in the tub of the washing machine.  Allow the cycle to complete.  Place the down comforter through a second rinse cycle using cool water. This will remove any soap residue.  Allow the rinse cycle to complete.  Do not use a fabric softener.

8. How do I dry my down comforter once it has been washed?

Drying the down comforter after it has been washed is very important and also very time consuming as this step has to be done correctly.  Place the down comforter into  a dryer at the lowest possible heat setting.  Do not use high heat as this will shrink the shell of the down comforter.  Remove the down comforter frequently from the dryer and shake it.  Continue to tumble the down comforter at  the lowest possible heat setting.  Check the down comforter frequently, taking it out and shaking it frequently so as to dry the down evenly.   If the down comforter is bunching to one side of the dryer add white towels to the dryer .  This will prevent the down comforter from bunching and the towels will wick moisture from the down.  The down comforter can be removed from the drier and hung to air dry.  A down comforter must be completely dry before being used as a moist down comforter could lead to mildew or mold in the down.

9. Should I dry clean my down comforter?

Our manufactures recommend dry cleaning your down comforters.   Dry cleaning may decrease some of the resilience of the down, however, dry cleaning can be a good alternative method used to clean your down comforter if it requires cleaning.

10.  What if I am not satisfied with my down comforter?

We suggest that you take care in selecting your comforter, and that you walk through the three steps on how to choose a down comforter outlined on our home page to assist you in making the best decision with your needs in mind.  If you find that the down comforter you have purchased is not meeting your needs  then please contact us within 30 days of the purchase of your down comforter at www.support@downcomforterworld.com or call us at   1-604-614-3336  and we will assist you.  Please note that we will not  return soiled, used or damaged down comforters.

11.  What is the cost of shipping?

While we make every effort to keep our product costs competitive and reasonable, we rely on shipping companies to deliver our products.  The cost of delivery will depend on the destination of the down comforters.  Please check your shipping costs when viewing your shopping cart.

12.  What does CDFPA stand for?

CDFPA stands for the Canadian Down and Feather Products Association and is a national, non-profit organization headquartered in Toronto, Canada and is dedicated to maintaining quality standards for down products. The CDFPA association has had its own surveillance programs within the industry referred to as "Market Minder" where down items are randomly purchased and tested for quality.  This process encourages all processors, manufacturers, and retailers to comply with CDFPA standards.

13. How do I store my down?

Down products should not be compressed for extremely long periods of time.  They should be stored in a loose, breathable bag, in a dry well ventilated area.

14.  What does Hypo Allergenic mean?

The American Down & Feather Section of the HFPA requires down to reach a turbidity factor of 350.  Turbidiy is the standard of measure of purity and cleanliness.  Turbidity factor of 450 and higher is considered hypo-allergenic.




Enjoy sleeping in a premium quality designer down comforter from Down Comforter World and save up to 30% when purchasing our hand crafted down bedding from us. Our down comforters come  in a variety of down types including polish white goose down and hungarian goose down. We also carry excellent quality down comforters and down blankets made by Pacific Coast Feather Company. Our down quilts come in a large selection of sizes including supreme down duvets, oversize king down duvets, king down duvets, oversize queen down duvets, queen down duvets, double/full down duvets, twin down duvets and kids down duvets. Choosing the correct down duvet is important to us and we have a three step process called how to choose a down comforter to assist in your purchase of the perfect down bedding that best meets your needs. After purchasing your down quilt, it is important to understand how to care for your down comforter. We provide easy instructions and ideas on how to care and clean your down bedding. Down Comforter World has great down quilts, and at an even better price.

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