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Customer Satisfaction Guaranteed

Return Policy

Return Policy

At Down Comforter World:

  • We encourage our customers to use our guide "Choosing a Down Comforter,"  to ensure that the choice you have made meets your specific needs. 
  • Refunds will only be considered if the product is defective.
  • The refund to your account will be the purchase price of the item less shipping costs and less a 20% restocking fee.
  • Shipping costs on returned items are the responsibility of the customer.
  • Prior to returning an item, please contact support@downcomforterworld.com to receive a Return Authorization Code.
  • Kindly read our return policy for any limitation or exclusions before requesting a Return Authorization Code.
  • Special Offer, Final Sale, or Special Order will not be considered for refund.
  • Items must be returned in their original packaging including proper documentation, warranty cards, accessories and manuals to ensure a timely refund.  Do not mark or deface original manufacturing documentation or contents in any manner.
  • We cannot accept items for return if they have been used, soiled or laundered.
  • Due to health regulations we cannot return used sheets or used Duvet Covers or used down conforters, or used down balnkets.
  • Returned items will be inspected by our staff to ensure they are not soiled, used or laundered, and have original packaging and documentation.
  • Manufacturer warranted items must be exchanged or returned to the manufacturer.  Shipping costs are the responsibility of the customer.
  • After recieving the shipping box containing the down comforter, open the box carefully. Do not use a sharp knife to open the box.
  • All Returns Must be made within 30 days

Defective Items, Damaged Merchandise or Incorrect Product Shipped

  • Unfortunately a product may be damaged while shipping, may be defective or an incorrect product may have been shipped.  Please contact us at support@downcomforterworld.com within 24 hours of receiving your merchandise.  Please remember that all returns must be made within 30 days. 
    Defective items will be issued a full credit if not replaced or exchanged.  A full refund will be issued for an item deemed defective if replacement is not possible.
  • If your parcel arrives and it appears slightly damaged please write "Package Damaged" when you are signing to receive your merchandise.

Enjoy sleeping in a premium quality down comforter from Down Comforter World and save up to 47% when purchasing a down comforter from us.  Our down comforters come in a variety of down types including, Polish white goose down comforters, and Hungarian goose down comforters.  We also carry excellent quality down comforters and down blankets made by Pacific Coast Feather Company. Our down comforters come in a  large selection of sizes in our down comforters including supersize down comforters, oversize down comforters, oversize king down comforters, king size down comforters, oversize queen size down comforters, queen size down comforters, double/full size down comforterstwin size down comforters and kids down comforters. Choosing the correct down comforter is important to us and we have a three step process called How to Choose a Down Comforter to assist in purchasing the down comforter that best meets your needs.  After purchasing your down comforter, it is important to understand how to care for your down comforter.  We provide easy instructions on caring for your down comforter. Down Comforter World has great down comforters, and even better still at a great price.

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Phone:604-614-3336
support@downcomforterworld.com